Cegid Retail Functional Documentation EN - Version 23

Cegid Retail Y2 - Version 23
Product Data & Inventory Management
Item Data
Item Record
Contents
Settings for Item Records
Multiple Criteria Item List
Toolbar in the Item Record
Tabs in the Item Record
General Tab
Pricing Tab
Characteristics Tab
Other Tabs
Specific Features in the Service Record
Description of Prices from the Item Record
Functions Related to Items
Item Dimensions
Contents
General Settings
Dimension Mask Creation and Use
Displaying the Dimension Grid
Serial Numbers
Contents
General Settings
Operation
Tracking Serial Numbers
Editing Inventory and Item Labels with Serial Numbers
Item Count with Serial Numbers
Customer Services and Serial Numbers
Item Referencing with Serial Numbers
Bills of Materials
Contents
Settings for Bills of Materials
Creating/Duplicating Bills of Materials
Selling a Bill of Materials in Front Office
Returning a Bill of Materials
Free Items in Bills of Materials
Inventory Management for Bills of Materials
Inventory Counts for Bills of Materials
Other Uses for Bills of Materials
Item and Store Lists
Contents
Creating Item or Store Lists
How to Use Lists According to Scope
Importing Item or Store Lists
Managing Access Rights
Merging Items
Contents
Checks, Restrictions and Access Rights
Creating an Item Merge
Managing and Following up Item Merges
Merging from Data Import
Technical Appendix
Search Priorities
Contents
Available Search Priorities
Item Search Priorities
Customer/Supplier Search Priority
Item Search by Keyword
Linked Items
2D Barcodes
Configuring and Using Mask-Types
Item Labels
Sales Based on Temporary Items
Packing
Merchandise Transformation
Measurement Units and Multi-Packaging
Inventory Management
Inventory Count Management
Contents
General Inventory Count Settings
Access Rights for the Conduct Inventory Module
Requirements Common to Conducting Inventories with or without a Portable Inventory
Generating an Inventory Preparatory List
Manual Inventory Counts without a Portable Inventory Terminal
Inventory Counts with a Portable Inventory Terminal
Inventory Counts with an Optical Reader (Hand-held Scanner)
Inventory Counts Conducted by Integrating an Inventory Counter File
Reverse Inventory Counts
Inventory Results and Validation
Splitting an Inventory Count List
Inventory Counts by Areas
Pre-Validation by Store
Inventory Counts for Specific Items
Inventory Counts for Bills of Materials
Items with Serial Numbers
Items Managed by Batch
Internal Inventory Movements
Contents
Define Movement Reasons
Special Inputs/Outputs
Transfers
Setup, Creation and Preparation of a Transfer
Validation of a transfer notice
Query, Modification and Duplication of Transfers
Generation of a transfer
Management of Transfer Remainders
Other Useful Information about Transfer Management
Inventory Advanced Dashboard
Contents
Available Selection Criteria
Additional Information
List of Fields
Available Fields
Batch Management
Contents
Batch Management Settings
Batch Entry
Batch Output
Inventory Management and Counting
Import Management
Inventory Closures and Snapshots
Valuation of Transfers
Margin Correction
Recalculation of WAPPs
Priority Depletion
Inventory Query
Inventory Age
Sales Pricing & Promotions
Sales Conditions
Contents
Settings for Sales Conditions
Settings for Application Rules
General Tab
Conditions on Lines/Conditions on Receipt Tabs
Conditions on Customers Tab
Benefit Tab
Benefit Tab - Discount Type
Settings in the Store Record
Additional Setups
Simulation Tool
Additional Information
Usage at Checkout
Summary of Screens Available at Checkout
Printing Sales Conditions on Pending Receipts
Operating in Standalone Mode
Examples of Settings Defined for Sales Conditions
Discount on the Items of the Grouping
Reduced Price for X Items Bought
Third Item at €1
Reduced Price for X Items Bought from the Same Category
X Items Bought, the Additional Item is Free
Gift Offered
Gift Certificate Offered
Gift to Select from a List
Progressive Discount Based on the Quantity Purchased
Doubled Loyalty Points
Customer's Birthday Discount
Discount on Similar Item
Retail Selling Price Lists
Contents
Retail Price List Settings
Application Periods
Creating Retail Price Lists
Updating and Generating Retail Price Lists
Retail Price List Management & Follow-up
Trade Price Lists
Automatic Price List Generation
Price List Programs
Management of Firm Prices
Store Replenishment
Store Replenishment
Contents
Overview of the Replenishment Module
Creating a Replenishment Proposal
Allocation Methods
Additional Options for Allocation Methods
Follow-up of Replenishment Proposals
Manual Inventory Balancing
Replenishment Open to CBS
Generating and Printing Replenishment Documents
Replenishment Rules
Content
Overview and Settings
Managing Replenishment Rules
Manual Exclusion
Manual Inventory Balancing
Contents
Procedure Through Inventory Balancing
Procedure Through Replenishment and Distribution
Aggregate Calculation
Managing Assortments
Contents
Settings for Assortments
Configuring Items for Assortments
Configuring Stores for Assortments
Using Assortment Inventory
Minimum and Maximum Inventory
Replenishment Suggestions for Customer Orders
Management of Consigned Items
Contents
Overview of Consigned Items
General Settings
Managing Consigned Items
Transverse Features
Cegid Retail Y2 - Getting Started
Connecting to the Application
Working Environment
Keyboard Shortcuts
Context Menu
Context Menu
Preferences Record
Description of the Main Records
Basic Data Module
Store Record
Warehouse Record
Subsidiary Record
Item Record (Service)
Customer Record
Supplier Record
Employee Record
Settings Module
Country Record
Payment Methods
Register Operations (Financial Items)
Users & Access Rights
User Management
Contents
Cultural profiles
User-Defined Tables for Users
Other Features Linked to Users
Access Right Management
Content
Access Rights - Overview
Menu Concepts (26)
General
Accounting
Commercial Management
Items
Customers
Suppliers
CRM
Dimensions
Inventory
Pricing
Document Entry
Serial Numbers
Mask-types
Customer Service Management
Packing
Alert Management
Mailings
Administration
Conduct Inventory
Clothing Allowances
Quotations and Special Orders
Objectives
Replenishment
Currencies
Store Staff
Business Operations and Data Collections
Call-back Lists
Delivered/Picked up
DataSpread
Cashbox
Menu Sales Receipts (107)
Enter Transaction
Enter Payments
Register Operations
Payment Methods
Daily Opening/Closing
Safe
Customer Services
Miscellaneous
Menu Follow up Actions (113)
Follow up Actions (113)
User Restrictions
Contents
Restrictions on Stores and Warehouses
Restrictions on Customer Data
Restrictions on Sales Divisions
Restrictions on Restriction Categories
Restrictions on Price Lists
Access Rights
Staff Authentication
Staff Authentication - Contents
Authentication: Required Settings
Configuring Authentication Methods
Badge and/or Fingerprint
Password (User and Salesperson)
Initialization of Passwords
Authentication at Cash Register and Traceability
Reporting, Analyses & Alerts
Configured Periods
Event Log
Customized Follow-Up
Dashboards
Contents
Main Dashboards and Access Rights
Using Dashboards
Cubes
Contents
Main Cubes and Access Rights
Using Cubes
Payments Cube
Alert Management
Indicators
Contents
Foreword
Indicator Settings
How to Use Indicators
Standard Indicators
Standard Indicators
Store Indicators
Inventory Indicators
Register Indicators
Label and Receipt Indicators
LPP/WAPP Indicators
Miscellaneous List Indicators
Clothing Indicators
Transfer Request Indicators
Accounting and Tax Indicators
Schedule and Staff Indicators
Import Indicators
Miscellaneous Indicators
Interactive Alerts
Interactive Alerts
Y2 Environment
Document Types
Contents
Configuring Document Types
Document Type - General Tab
Document Type - Management Tab
Document Type - Third-Party Tab
Document Type - Item Tab
Document Type - Inventory Tab
Document Type - Valuation Tab
Document Type - Preferences Tab
Document Type - Employee Tab
Document Type - Accounting Tab
Document Type - Accounting Customization Tab
Document Type - Layout Tab
Document Type - Line Info Tab
Document Type - Context Tab
Document Type - Miscellaneous tab
Document Type - Packing Tab
Document Type - User-Defined Tables Tab
Configuring Additional Elements
Purging Data
Contents
Purging Data (Except for Items)
Purging Items
Rounding Management
Setup of Rounding Methods
Rounding Cash at Checkout
Approval Management
Periodicity
Index Management
Y2 Network Control
User fields
Print Management
Internal Reference
User-Defined Tables
Field Settings
Triggers
Contents
Creating Triggers
Scopes of Use
Store and Item Triggers on Lists
Supplementary Trigger Information
CRM & Clienteling
Customer Management & CRM
Customer Record
Contents
Preliminary Settings
Customer Record
Toolbar in the Customer Record
Actions Performed on Customer Records
Customer Management
Viewing the Customer’s Business Outstanding Amount
Customer Data Anonymization
Business Operations and Data Collection
Contents
Objectives and Overview
General Settings
Business Operations
Creating a Business Operation
Applying Business Operations
Using Business Operations in Front Office
Collecting Data
Actions on Events
Call-Back Lists
Contents
General Settings
Configuration of Call-Back Lists
Use of Call-Back Lists
Customer Mailings
Customer Analyses
Customer Balance
Customer Tracking – Customer 360
Item and Customer Multi-Classification
Official Document Reader
Customer Loyalty Management
Loyalty Basic Concepts
Contents
Basic Concepts
Customer Loyalty Management
Program Rules
Campaign Management
Loyalty Settings
Loyalty Card
Access Rights
Standalone Mode
Customer Services
Customer Services Management
Contents
Introduction to Customer Services and their Different Steps
Preliminary Settings
General Settings for Customer Services
Additional Settings for Customer Services
Customer Service Process
Customer Service Input
Customer Service Record
Customer Service Operations
Internal Workshops
Customer Service Defect Qualification
Managing Quantities
Inventory Movements and Customer Service Operations
Other Functions Related to Customer Services
Imports and Exports of Customer Services
Custom Order Management
Customer Orders
Contents
General Settings
Access Rights for Customer Orders
Customer Orders in Front Office
Customer Orders in Back Office
Customer Orders with or without Tax according to Stores
Additional Information
Customer Reservations
Contents
Required Settings
How They Work at Checkout
Additional Information
Emailing Documents
Countermark Management
Loan Management
Contents
Configuring Loan Management
Entering and Closing Loans
Additional Information on Loan Management
Omni-Channel Management
Central Retail Administration
Store Record - Warehouse Record
Contents
Setup and Overview of the Store/Warehouse Record
Various Tabs in the Store Record
Various Tabs in the Warehouse Record
Viewing Warehouse Inventory
Lists of Stores
Item and Store Lists - Contents
Creating an Item and/or Store List
Examples of Item List Usage According to Scope
Importing an Item and/or Store List
Access Right Management
Currency Management
Contents
General Settings for Currencies
Configuring Currencies
Allocating a Currency to Basic Data
Using Currencies in the Application
Currency Management Utilities
Tax Management
Contents
Foreword
Tax Settings
Settings of Tax Models and Tax Rates
Additional Settings for Taxes
Folder Settings
Management of Tax Models and Tax Rates
Taxation of Delivered Sales
Search Algorithm for Tax Rates
Additional Information
Document Management in Back Office (Purchases and Sales)
Contents
Overview of the Purchase Cycle
Overview of the Trade Sales Cycle
Various Settings
Manual Entry of Documents
User-Defined Tables - Documents
Query, Modify and Duplicate Documents
Generating Purchase and Sales Documents
Impacts on Inventory
Trade payments
Export Sales
Multi-Referencing
Mandatory Markdown Reason in Document Entry
Trade Management
Trade Sales Cycle and Document Management
Contents
Overview of the Trade Sales Cycle
Various Settings
Manual Entry of Documents
Query, Modify and Duplicate Documents
Generating Documents
Impacts on Inventory
Trade Payments
Omni-Channel Process Management
Contents
Omni-Channel Settings
Document Management in Back Office or Front Office
Manual Entry of Omni-Channel Orders
Refusing an Omni-Channel Document
Tracking Omni-Channel Orders
Mass Generation of Omnichannel Documents
Omni-Channel Management in Back Office
Automatic Integration of Orders
Processing Orders
Blocking or Releasing Orders
Canceling Orders
Canceling Orders Based On Their Delivery Method
Modifying the Customer’s Delivery Address
Managing Returns
Tracking Store Deliveries
Omni-Channel Management in Front Office
Cancellation and Returns
Requests for Goods
Pick-Up Points
No Available Stock in Central Warehouse for Orders
Required Settings
General Principles
Recap of the Various Cases
Order Entry with Shipping to the Customer from One or More Stores
Introduction
Order Entry with Shipping to the Customer from One Single Store
Order Entry with Shipping to the Customer from Several Stores
Document Closure
Overview
Procedure
Order Statuses
Statuses of Omni-Channel Orders
Managing Status Awaiting Validation
Depletion Warehouse Management at Order Entry
Selecting, Displaying, Modifying the Depletion Warehouse
Combining Depletion Warehouses
Querying Documents
Multicurrency Management for Orders
Other Features Available in the Module
Intercompany
Introduction to the Subsidiary Record
Focus on the Subsidiary Record
Counterpart Flows
Contents
Counterpart Flow Settings
Document Management
Counterpart Flow Constraints
Counterpart Flow Diagrams
Franchisee, Concession and Affiliate Management
Invoicing Sales and Transfers
Contents
General Settings
Invoicing Sales Interactively
Invoicing Transfers Interactively
Invoicing Sales and Transfers Using a Program
Sales Invoicing Structure
Transfer Invoicing Structure
Procurement and Sourcing Management
Purchases
Supplier Management
Contents
Supplier Record Settings
Supplier Record
Actions Linked to Suppliers
Exchanges with Suppliers
Pre-Allotment of Purchases by Store
Document Management in Back Office (Purchases and Sales)
Contents
Overview of the Purchase Cycle
Overview of the Trade Sales Cycle
Various Settings
Manual Entry of Documents
User-Defined Tables - Documents
Query, Modify and Duplicate Documents
Generating Documents
Impacts on Inventory
Trade Payments
Retail Purchase Price Lists
Contents
Retail Purchase Price List Settings
Price List Creation
Price List Management
Cost Prices
Contents
Cost Price Settings
Cost Management
Cost Price Calculation
Updating Cost Prices with a Wizard
Cost Price Update by Import
Invoice Matching
Litigation Management
Contents
Litigation Settings
Management of Purchase Document Litigations
Management of Litigations for Sales and Transfer Documents
Automatic Litigations
Point-of-Sale Management
POS – Front Office
Register Settings
Contents
Register Record
General Tab
Preferences Tab
Additions Tab
Management Tab
Discount Tab
Daily Operations Tab
End of Day Tab
Cash Float Tab
Layout Tab
Cash Register Receipt Tab
Receipt (Continued) Tab
Print Tab
Peripherals Tab
Communications Tab
Standalone Mode Tab
Services Tab
Defining Other Register Settings
Configuring Touch Screen and Keyboard
Displaying a Web Page Using a Button on the Touch Pad
Configuring Receipt Input
Configuring Register Peripheral Devices
Additional Actions
Front Office Register Manual
Contents
Front Office - Getting started
Register Opening and Closing
Entering and Collecting Sales
Canceling the Entry of a Payment
Sales Receipt Management
Display of Item and Document User-Defined Tables at Checkout
Register Analyses
Inventory Query
Deactivating an Employee and/or a Store
Discounts at Checkout
Item Line Discount
Discount Applied to a Subtotal
Discount Applied to A Receipt Total
Forced Price
Changing the Discount Origin
Management of Returns in Front Office
Contents
Return Settings in Front Office
Different Methods of Entering a Return
Fraud Prevention
Miscellaneous
Managing the Safe
Contents
Defining Settings for the Safe
Safe Management on Cash Register
Discrepancies of Checks at Register or Safe Control
Managing Cashboxes
Contents
Cashbox Settings
Operating Principles
Cashbox Operations
Standalone Mode
Contents
Standalone Mode Settings
Item Management in Standalone Mode
Management Principle
Price List Aggregates V1
Price List Aggregates V2
Customer Management in Standalone Mode
Loyal Customers in Standalone Mode
Standalone Mode Operation
Using Outstanding Payments in Standalone Mode
Integration of Receipts
Close-Up on Files and Directories
More About Standalone Mode
Emailing Receipts
Contents
Settings for Emailing Receipts
How to Email Receipts
Storage of PDFs to Be Sent by an External Tool
Final Selling Price Management
Contents
Final Selling Price Settings
Final Selling Price Usage
Additional Information
Mobility
Managing External Registers
Managing Mobile Registers
Batch Modification of Registers in Menu Mobility
Financing Plans
Sales Indices
Stimulsoft Reporting Tool
Gift Certificates and Gift Cards
Contents
Setup and Creation
Access Rights
Using Gift Cards and Gift Certificates
Tracking Gift Certificate and Gift Card
Non Active Payment Management
Managing Prepaid Gift Cards via EFT
Delivered or Picked up Goods
Contents
Delivery/Pick-up Settings
Use of the Delivered/Picked up Module
Sales to Pick Up for Orders (REC)
Sales to Deliver for Orders (LIC)
Sales to Deliver from Stock (LIV)
Sales to Pick Up from Stock (RET)
Return Management
Import Management
Inventory Movement Management
Quotations and Special Orders
Contents
Preliminary Settings
Quotations and Special Orders in Front Office
Quotations and Special Orders in Back Office
Tax Refund Connectors
Travel Retail - Airport Sales
Voucher Migration Utility
Budgeting & Forecasting
Objectives & Budgets
Sales Objectives
Contents
Configuring Sales Objectives
Creating a Session
Allocation Schedule
Entering Objectives
Schedule – Managing Daily Objectives
Objectives Reporting
Daily (or Simplified) Objectives
Workforce Management
Staff Discount and Clothing Allowance
Contents
Required Settings
Special Condition Programs
Customer Management and Special Conditions
Using Special Conditions at Checkout
Supplementary Allowance - Clothing Management
In Store Planning Management
In Store Optimisation
Contents
General Settings of the Schedule
Specific Settings of the Schedule
Forecasted Schedule Management
Approval Management for Schedules
Realized Schedule Management (Activity Follow-up)
Timeclock Feature for Salespeople - Contents
Analyses and Alerts Linked to the Staff's Activity
Exporting Schedules to Cegid Paie
Timeclock Feature for Salespeople
Contents
General Settings for Timeclock Feature
How the Feature Works in Front Office
Analyses and Alerts
Timeclock Feature in Standalone Mode and Restrictions
Localization
Translation Management
Contents
Translation Tables
Translating Cegid Retail Applications
Additional Translation Tools
Managing Users for Translations
Fiscal References
Contents
Internal Counters
Internal Reference for Receipts
Fiscal Counter Structure (Fiscal References)
International Customization Models
Information Specific to Receipt Type Documents
Using a Specific Fiscal Counter for Credit Notes
Trade of Goods Declaration in France
Incoterms, modes of transport and places of availability
Finance & Controlling
Cegid Finance Connector
Accounting Closure
Contents
Required Settings
Configuration and Closure Start-Up
Accounting Transfer
Contents
Configuring Accounting Transfers
Other Accounting Transfer Configurations
Operation of the Accounting Transfer
Accounting Interface
Foundation Techniques & Tools
Secure Key
Cegid Database Maintenance and CPTX
RFID
Export Time Measurements
Audit of Use
Overview
Detail of Stores
Detail of POS and Devices
Detail of Users
Detail of Modules
Multi-Environment Management
Environment Configuration Tool (Data Spread)
Contents
Overview and Settings
Export Profile
Example of Adding a Table (CAISSON) and a Register Variable
Import Profile
Data to Export/Exclude for the Profile
Additional Tools
Creation of a Pre-packaged Profile
File Exchange Management
Data Imports - Formats
Contents
List of Default Import Formats
Recovery Formats - Item Categories
Recovery Formats - Dimensions
Recovery Formats - Collections
Recovery Formats - Third Party
Recovery Formats - Items
Recovery Formats - Item User-Defined Statistics
Recovery Formats - Inventory and Snapshots
Recovery Formats - Price Lists
Recovery Formats for Documents
Documents
List of Available and Specific Fields
Maintaining Documents
Managing Specific Features
Recovery Formats - Cost Prices
Recovery Formats - Installments
Recovery Formats - User Fields
Recovery Formats - Classifications
Recovery Formats - Serial Numbers
Recovery Formats - Loyalty
Recovery Formats - Multi-Barcodes
Recovery Formats - Currencies
Recovery Formats - Translation
Recovery Formats - Item Lists
Recovery Formats - Call-Back Lists
Imports and Exports of Customer Services
Recovery Formats - Deposits
Recovery Formats - Gift Certificates and Gift Cards
File Recovery
Inventory Counts Conducted by Integrating an Inventory Counter File
Integration of Entry Counters
List of $$ Fields
ACOMPTE Table
ADRESSES Table
ARTICLE Table
ARTICLETIERS Table
COMMERCIAL Table
COMPTEURETAB Table
DEPOTS Table
DIMENSION Table
DISPO Table
DISPOSERIE Table
ETABLISS Table
FIDELITELIG Table
LIGNESERIE Table
MAEROPORT Table
MBINMASK Table
MBOCA Table
MBOCALLBACKENT Table
MCARTFIDENT Table
MDISPOIMAGELIG Table
MFUSIONARTDET Table
MLISTEARTICLE Table
MODELETAXEART Table
MPOIDSNUMSERIE Table
MRANGTAUXTAXE Table
MSAVENT Table
OPERCAISSES Table
PARCAISSE Table
PIECE Table
PIECEADRESSE Table
PIEDECHE Table
PROSPECTS Table
RELEVEFACTURE Table
RIB Table
STKFICHETRACE Table
TARIF Table
TAUXTAXE Table
TIERS Table
TRADDATA Table
TRADTT Table
TRANSINVERR Table
TRANSINVLIG Table
ARTICLE, TIERS, ETABLISS, COMMERCIAL, MSAVENT, PIECE Tables
Import Formats - Implemented Controls
Data Imports - Operation
Contents
Data Import Settings
Data Format and Recovered File Formats
Data Origin
Recovery Formats
Importing Data - Process
Converting Imported Files
Using Import Filters
Using Import Formulas
Practical Examples
Data Exports
Contents
Overview of Data Export
How to Use Exports
How to Use User-Defined Exports
Various Exports
Export Replenishment Proposals
Generation of an Empty File When No Data is Exported
HRO Data Import
Integration of Entry counters
Scheduled Tasks
Contents
Server Settings for Scheduled Tasks
Managing Scheduled Tasks
Linking and Maintaining Scheduled Tasks
Status Management
Examples of Scheduled Tasks that Generate Status Files
Debugging and External Scheduling
Time Offset (Time Zones)
Trace File Management
Contents
Traces Overview and Goal
Delphi Trace Files
.NET Trace Files
IIS Server (Webapp) Traces
Trace File Options
Trace Storage
Analyzing Trace Files

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